Purchased Custom Properties

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11 years 10 months ago - 11 years 10 months ago #1181 by JohnLeger
Purchased Custom Properties was created by JohnLeger
I just purchased Custom Properties for Joomla 2.5. How long does it take to for my files to show up in the download menu. I received confirmation from Paypal that the order went through, but nothing from Solidsystem.
Last edit: 11 years 10 months ago by andrea_4g. Reason: removed unnecessary info, for privacy

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11 years 10 months ago - 11 years 10 months ago #1182 by andrea_4g
Replied by andrea_4g on topic Purchased Custom Properties
Usually, as soon as you come back from PayPal after a successful transaction, the files are made available.

In rare cases (arguably in this one too) server to server communication from PayPal is not received, thus our server never get to know that the process ended successfully.

However, we just got an email confirmation therefore we are changing the status of the order, by hand.

Sorry for the inconvenience.
Last edit: 11 years 10 months ago by andrea_4g.
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11 years 10 months ago #1183 by JohnLeger
Replied by JohnLeger on topic Purchased Custom Properties
Thanks! I was able to download my files.

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